Delivery and Return
Website: https://bellassimon.com
Email: teamhelp@bellassimon.com
Introduction
At Bellassimon, we are committed to providing a smooth and reliable shopping experience for all pet owners and lovers. Our Delivery and Return Policy is designed to ensure transparency, trust, and customer satisfaction. By placing an order on our website, you acknowledge and agree to the terms outlined below regarding order processing, shipping, delivery, returns, and refunds.
Order Processing
All orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next working day. During peak shopping seasons or promotional campaigns, processing times may take slightly longer due to higher demand. If there are any unforeseen delays, our team will notify you promptly via email.
Shipping Options and Estimated Delivery Times
We offer several shipping options to accommodate different needs and locations. Estimated delivery times are as follows:
- Domestic Standard Shipping: 3–7 business days
- Domestic Express Shipping: 1–3 business days
- International Shipping: 7–21 business days
Please note that these are only estimated delivery times. External factors such as customs inspections, severe weather conditions, and courier delays may affect actual delivery dates. Bellassimon is not responsible for delays caused by third-party carriers, but we will do our best to support you throughout the process.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your Pet Bag, and the shipping method you select. We occasionally offer free or discounted shipping promotions, which will be clearly indicated on our website and promotional materials.
Delivery Address Accuracy
It is the customer’s responsibility to provide accurate and complete delivery information. Bellassimon cannot be held liable for orders delayed, lost, or returned due to incomplete or incorrect addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at teamhelp@bellassimon.com.
International Shipping and Customs
For international orders, customers are responsible for any customs duties, taxes, or additional charges imposed by their country’s customs authorities. These fees are not included in the product price or shipping cost and must be paid by the recipient. We recommend checking with your local customs office before placing your order to avoid surprises.
Returns and Exchanges
Eligibility for Returns
We want every customer to love their Bellassimon Pet Bag. If for any reason you are not satisfied with your purchase, you may return your item within 30 days of receiving it. To qualify for a return:
- The Pet Bag must be unused, unworn, and in its original packaging.
- All tags and labels must remain attached.
- The item must be free of damage or signs of use.
- A valid proof of purchase must be provided.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
Please note that certain items may be marked as Final Sale or Non-Returnable for hygiene or clearance reasons. These will be clearly indicated at the time of purchase.
Return Process
To initiate a return, please contact our customer support team at teamhelp@bellassimon.com with your order number and a brief explanation of the reason for the return. Once your request is approved, we will provide you with return instructions.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We strongly recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Once we receive your returned item, it will be inspected within 5–7 business days. If the return is approved, a refund will be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider, but most are completed within 10 business days.
Partial refunds may be offered in cases where returned items are not in their original condition or are received after the 30-day return period.
Exchanges
If you would like to exchange your Pet Bag for a different size, color, or style, please notify us when you contact our team. Exchanges are subject to stock availability. If the desired product is unavailable, we will issue a refund or store credit as an alternative.
Damaged or Defective Items
If your Pet Bag arrives damaged or defective, please contact us at teamhelp@bellassimon.com within 7 days of receiving your order. Include clear photos of the damage, your order number, and a brief description of the issue. We will gladly send a replacement at no additional cost or issue a full refund.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress and estimated delivery date. If you experience any issues with tracking, please reach out to our support team for assistance.
Contact Information
For all inquiries related to delivery, returns, or exchanges, our customer support team is here to help:
📧 Email: teamhelp@bellassimon.com
🌐 Website: https://bellassimon.com
Final Note
At Bellassimon, we are dedicated to ensuring every customer receives their Pet Bag in excellent condition and enjoys a stress-free return process if needed. We believe in transparency, fair policies, and reliable service, so you can shop with confidence.
Thank you for choosing Bellassimon — where style meets comfort for your pets.